Questionnaire Terms

The company "AFOI PETROGIANNI A.E. SOCIETE ANONYME FOR THE EXPLOITATION OF HOTELS AND TOURIST FACILITIES" and the distinctive title "AFOI PETROGIANNI A.E." (hereafter the Hotel) shall process your personal data and in particular: 1. Basic data of an individual (e.g. name, surname, email, dates of stay, date of birth etc.), 2. Identification data (room number) and 3. Evaluation data (e.g customer satisfaction) for the purpose of conducting a customer satisfaction survey. The personal data of individuals shall be processed by us only for the purposes for which they were collected and / or for legal and regulatory reasons, and shall be not further processed beyond that designated purpose.

Please be informed that the use of such personal data will only be made available to the personnel required by it, to customer management software provision companies (eg, hit S.A.), who shall be bound by confidentiality and secure processing clauses as regards your personal data. Your personal data shall be processed only within Greece and shall therefore not be transmitted to countries outside the EU. Your personal data shall be retained for five (5) years.

You shall have the right to request from us

  • Access to your data

  • Correction or Deletion of your data

  • Portability of your data

  •  Restriction of processing

  • Opposition to processing,

at the email address . Finally, you may file a complaint to the Hellenic Data Protection Authority ( in case you consider that the processing of your personal data violates the applicable law on the protection of personal data.


Melrose Hotel Rethymno
Machis Potamon and Kapetan Lemonia
Rethymno – PC 74100
Tel. : +30 28310 35494,-495,-496
Fax: +30 28310 35497
MHTE: 1041K032A0106900
member of Hotels & Resorts
Apollo 2023
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